69% of leaders see AI rollouts as successful, but only 53% of users do
A Certinia survey finds that 69% of leaders judge AI rollouts successful, compared with 53% of those who use the tools. In audit and tax the figure is 43%, and distrust is one of the main obstacles.
Who is affected and how
- középvezető
- They should pass their team's experiences directly to senior management.
Sources
- Leaders and staff disagree on whether AI is working - Resultsenseresultsense.com · Aug 25, 2026
- Gap in leader and practitioner perception of AI results leads to trust issuesconsultancy.uk · Aug 25, 2026
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